Effective date: 27 September 2026
1. Who we are
FlyingRC is operated by 上海玉涵航电智能科技有限公司, at 上海市闵行区浦江镇必翔影像科技产业园T9号楼1002A室. This is the seller and the organization responsible for the shop's use of your personal information. Contact support@flyingrctech.com for privacy questions or requests.
2. Information and purposes
When you order, we use your name, email, billing and shipping addresses, telephone number where requested, purchased items, order notes, and payment and delivery status to accept payment, fulfill orders, send order emails, provide support, and process returns or refunds. Please include only information needed for your order in free-text fields. Guest checkout is available; new customer account registration is disabled. Order lookup uses your order number and billing email.
When you contact us, we use your correspondence and any photos or fault descriptions to respond and resolve your request. Browsing and checkout also involve technical information such as IP address, browser/device information, request logs, and cart/session information. We use this to operate and secure the service, diagnose faults, and prevent abuse or fraud.
Where applicable law requires a legal basis, order processing relies on steps requested before a purchase and performance of the purchase contract; legally required records rely on legal obligations; proportionate service security and support rely on legitimate interests; and optional processing requiring consent relies on your consent, which you can withdraw. Withdrawal does not affect processing already carried out lawfully.
3. Payments and service providers
Card details entered in the Stripe payment fields are processed by Stripe. Our shop uses payment references, transaction status, and payment-method information needed to reconcile payments, refunds, and disputes. The company uses an authorized Stripe collection account in Singapore to collect payments for the seller; this does not change the identity of the seller. Stripe also processes information for payment authentication, fraud prevention, and its other disclosed purposes. See Stripe's Privacy Policy.
OVH provides hosting for the shop, Cloudflare serves the public website, and Purelymail sends order and support-related emails. These providers process the information needed to deliver their services, such as technical requests, hosted order records, or email addresses and message contents. Our freight partner and delivery providers receive recipient/contact details, delivery addresses, and shipment or customs information needed to deliver your purchase. Information may also be disclosed where required by law, to resolve payment disputes, or to protect the service against fraud or abuse. We do not sell customer personal information.
4. Cookies
The shop uses cookies needed for cart and checkout functions. WooCommerce's standard cart cookies, woocommerce_cart_hash and woocommerce_items_in_cart, last for the browser session and help detect cart changes. Its wp_woocommerce_session_ cookie identifies the corresponding cart session and normally lasts two days. Actual names may include a site-specific suffix. See WooCommerce's cookie documentation.
WooCommerce usage tracking is disabled. Stripe may use cookies and similar technologies for payment operation, authentication, and fraud prevention, and other purposes explained in its privacy notice. You can clear or restrict cookies in your browser; doing so may prevent your cart or checkout from working. Any optional tracking introduced by FlyingRC will be disclosed, with consent controls where required, before it is used.
5. International processing and retention
Our seller is in Mainland China and our services involve international payment, hosting, email, and delivery providers. Your information may therefore be processed outside your country. Contact support@flyingrctech.com for details about the cross-border handling and safeguards applicable to your information.
We keep information only for as long as needed for its purpose: order and payment records for fulfillment, refunds, warranty, accounting, and applicable recordkeeping duties; support records for resolving requests and related disputes; and technical/session records for service operation and security. When setting retention we consider legal requirements, outstanding claims, the sensitivity of the information, and whether it remains necessary. We delete or anonymize information when it is no longer needed, subject to required records and the normal expiry of backups.
6. Your choices and security
Email support@flyingrctech.com to request access, correction, deletion, restriction, objection, or a portable copy of your information, as available under applicable law. You may also withdraw consent for processing that depends on it and complain to your applicable data protection authority. We may need proportionate information to verify your identity. Some information must remain to fulfill orders, meet legal obligations, or resolve claims; we will explain relevant limits when responding.
We use access controls and other appropriate operational safeguards to protect information. No online service can guarantee absolute security. We may update this policy when our services or practices change; the effective date identifies the current version.