FlyingRCStore

Terms of sale

Effective date: 27 September 2026

Seller and contact

Your seller is 上海玉涵航电智能科技有限公司, at 上海市闵行区浦江镇必翔影像科技产业园T9号楼1002A室, trading as FlyingRC. Contact support@flyingrctech.com for order or after-sales questions. The company uses an authorized Stripe collection account in Singapore to collect payment for the seller.

Orders, prices and payment

The shop accepts orders for the destinations available at checkout. All shop prices and checkout charges are in USD. Review the product, quantity, delivery address, shipping charge, and final total before paying. Stripe processes card payments. Your card provider may apply currency-conversion or other charges. Contact us promptly if order details are incorrect. We will contact you if an availability problem prevents fulfillment and arrange a refund for anything we cannot supply.

Shipping and import charges

Orders ship from Mainland China through YunExpress or a postal service where available. We process orders within 5 business days. We ship to the destinations available at checkout. Shipping charges are estimates based on parcel weight; the charge and estimated transit time shown at checkout apply to your order. Larger or oversized orders may need a separate shipping quote. Transit starts after dispatch and is separate from processing time. Estimates are not guaranteed delivery dates; customs or carrier delays may affect delivery. Contact us if delivery is delayed or a shipment appears lost.

For goods totaling USD 60 or less, excluding shipping, FlyingRC covers import duties and taxes for all open destinations. For goods totaling more than USD 60, the customer is responsible for import duties and taxes. Please provide accurate delivery and customs information and respond to reasonable customs requests.

Product use and your rights

Follow the product's specifications and installation instructions. These terms and our commercial warranty do not exclude or reduce mandatory consumer rights that apply to your purchase. Contact us to resolve a concern; no exclusive court, mandatory arbitration, or blanket limitation of liability is imposed by these terms.

Returns, refunds & warranty

Contact us before sending anything back. We will help identify the right process and confirm the return address and shipping instructions.

This business address is not a confirmed return address. Contact support for a return reference and the address to use; please do not send a return without our instructions.

Cancel before dispatch

If your order has not yet been handed to the shipping agent, contact us promptly to request cancellation. We will arrange a full refund. If it has already been handed over, please use the return process below.

Change-of-mind returns

Request a return within 14 days after receiving your order. Send the item within 14 days after submitting your return request. Applicable statutory rights take precedence where they provide otherwise.

You may reasonably open and inspect an item to check its function. Opening the package alone does not automatically remove return rights. Installation, soldering or use beyond reasonable inspection may affect the item's value and will be assessed under applicable rules.

For an eligible change-of-mind return, we refund the price of the returned goods. For a return of the full order, we also refund the original standard delivery charge where applicable law requires it, including an EU consumer's statutory withdrawal. Any extra paid for faster delivery need not be refunded where the law permits. Where applicable law allows and we have informed you in advance, you pay the direct cost of returning the goods. We do not deduct the original payment-processing fee from a refund owed to you.

Damage, wrong item or an issue on first use

Please contact us as soon as practical. Contacting us within 7 days is recommended to make it easier to review delivery evidence; this is not a cutoff and does not limit later warranty or statutory rights. Your order number and photos or a description of the issue are enough to start. An unboxing video is not required.

12-month commercial warranty

For 12 months from delivery, FlyingRC provides free repair or replacement for manufacturing defects arising during normal use. If the issue cannot reasonably be resolved by repair or replacement, we will arrange a refund. This commercial warranty is additional to, and does not replace or reduce, any statutory rights that apply to your purchase.

A confirmed manufacturing defect's reasonable return and replacement shipping costs are covered by FlyingRC. For a low-value item with clear evidence, we may arrange a replacement or refund without requiring the item to be returned; we will confirm this case by case.

  • Damage caused by a crash, water, reverse polarity, out-of-spec power, an electrical short circuit or soldering modification is not covered as a manufacturing defect when the damage is attributable to that cause.
  • Using firmware supported for the product does not by itself void warranty coverage. We assess the cause of the reported damage.

How the process works

  • We aim to send an initial response within 2 business days.
  • We may first help troubleshoot remotely. If a return is appropriate, we will provide a return reference, confirmed address and shipping instructions.
  • A return reference helps coordinate logistics; it is not a condition for exercising statutory rights.
  • Approved refunds are sent to the original payment method. For a quality issue, no handling fee is charged. After receiving the return or valid proof of shipment, we aim to initiate the refund within 5 business days. Your payment provider may take additional time to post it.
  • Any standard outbound shipping charge that must be refunded under applicable law will be included.