FlyingRCStore

Terms of sale / 销售条款

Effective date: 27 September 2026

Seller and contact

Your seller is 上海玉涵航电智能科技有限公司, at 上海市闵行区浦江镇必翔影像科技产业园T9号楼1002A室, trading as FlyingRC. Contact support@flyingrctech.com for order or after-sales questions. The company uses an authorized Stripe collection account in Singapore to collect payment for the seller.

Orders, prices and payment

The shop accepts orders for the destinations available at checkout. All shop prices and checkout charges are in USD. Review the product, quantity, delivery address, shipping charge, and final total before paying. Stripe processes card payments. Your card provider may apply currency-conversion or other charges. Contact us promptly if order details are incorrect. We will contact you if an availability problem prevents fulfillment and arrange a refund for anything we cannot supply.

Shipping and import charges

Orders ship from Mainland China through our freight partner. We process orders within 5 business days. Initial shipping charges and estimated transit times are: United States USD 11, 6–12 business days; Germany USD 9, 8–12 business days; Singapore USD 6, 6–7 business days. The shipping charge shown at checkout applies to your order. Transit starts after dispatch and is separate from processing time. Estimates are not guaranteed delivery dates; customs or carrier delays may affect delivery. Contact us if delivery is delayed or a shipment appears lost.

For goods totaling less than USD 60, excluding shipping, FlyingRC covers import duties and taxes for all open destinations. For goods totaling USD 60 or more, the customer is responsible for import duties and taxes. Please provide accurate delivery and customs information and respond to reasonable customs requests.

Product use and your rights

Follow the product's specifications and installation instructions. These terms and our commercial warranty do not exclude or reduce mandatory consumer rights that apply to your purchase. Contact us to resolve a concern; no exclusive court, mandatory arbitration, or blanket limitation of liability is imposed by these terms.

Returns, refunds & warranty

Contact us before sending anything back. We will help identify the right process and confirm the return address and shipping instructions.

This business address is not a confirmed return address. Contact support for a return reference and the address to use; please do not send a return without our instructions.

Cancel before dispatch

If your order has not yet been handed to the shipping agent, contact us promptly to request cancellation. We will arrange a full refund. If it has already been handed over, please use the return process below.

Change-of-mind returns

Request a return within 14 days after receiving your order. Send the item within 14 days after submitting your return request. Applicable statutory rights take precedence where they provide otherwise.

You may reasonably open and inspect an item to check its function. Opening the package alone does not automatically remove return rights. Where permitted by law, you are responsible for reasonable return postage for a change-of-mind return. Installation, soldering or use beyond reasonable inspection may affect the item's value and will be assessed under applicable rules.

Damage, wrong item or an issue on first use

Please contact us as soon as practical. Contacting us within 7 days is recommended to make it easier to review delivery evidence; this is not a cutoff and does not limit later warranty or statutory rights. Your order number and photos or a description of the issue are enough to start. An unboxing video is not required.

12-month commercial warranty

For 12 months from delivery, FlyingRC provides free repair or replacement for manufacturing defects arising during normal use. If the issue cannot reasonably be resolved by repair or replacement, we will arrange a refund. This commercial warranty is additional to, and does not replace or reduce, any statutory rights that apply to your purchase.

A confirmed manufacturing defect's reasonable return and replacement shipping costs are covered by FlyingRC. For a low-value item with clear evidence, we may arrange a replacement or refund without requiring the item to be returned; we will confirm this case by case.

  • Damage caused by a crash, water, reverse polarity, out-of-spec power, an electrical short circuit or soldering modification is not covered as a manufacturing defect when the damage is attributable to that cause.
  • Using firmware supported for the product does not by itself void warranty coverage. We assess the cause of the reported damage.

How the process works

  • We aim to send an initial response within 2 business days.
  • We may first help troubleshoot remotely. If a return is appropriate, we will provide a return reference, confirmed address and shipping instructions.
  • A return reference helps coordinate logistics; it is not a condition for exercising statutory rights.
  • Approved refunds are sent to the original payment method. For a quality issue, no handling fee is charged. After receiving the return or valid proof of shipment, we aim to initiate the refund within 5 business days. Your payment provider may take additional time to post it.
  • Any standard outbound shipping charge that must be refunded under applicable law will be included.

销售条款

生效日期：2026年9月27日

销售方及联系方式

销售方为上海玉涵航电智能科技有限公司，地址为上海市闵行区浦江镇必翔影像科技产业园T9号楼1002A室，以FlyingRC品牌经营。订单及售后问题请联系 support@flyingrctech.com。公司通过获授权的新加坡Stripe收款账户为销售方收款。

订单、价格及付款

商城接受结账页面开放目的地的订单。商城价格及结账费用均以美元计价。付款前请核对商品、数量、配送地址、运费及最终总额。银行卡付款由Stripe处理。您的发卡机构可能收取汇率转换或其他费用。订单信息有误时，请尽快联系我们。如库存等问题影响履约，我们会联系您，并对无法供应的商品安排退款。

配送及进口税费

订单从中国大陆经货代合作方发货。我们会在5个工作日内处理订单。初始运费及预计运输时间为：美国11美元、6–12个工作日；德国9美元、8–12个工作日；新加坡6美元、6–7个工作日。订单适用运费以结账页面显示为准。运输时间自发货后起算，与处理时间分别计算。预计时间不保证固定送达日期；清关或承运延误可能影响送达。如配送延迟或货件疑似丢失，请联系我们。

商品金额（不含运费）低于60美元时，所有开放目的地的进口关税和税费由FlyingRC承担。商品金额达到或超过60美元时，进口关税和税费由客户承担。请提供准确的配送及清关信息，并配合合理的清关要求。

产品使用及您的权利

请遵守产品规格及安装说明。本条款及商业保修不排除或减少购买时适用的强制性消费者权利。如有问题请联系我们协商解决；本条款不设专属法院、强制仲裁或概括性责任限制。

退换货、退款与保修

寄回任何商品前请先联系我们。我们会协助确认处理流程，并告知已确认的退货地址和寄送方式。

此公司地址并非已确认的退货地址。请联系售后获取退货编号及应使用的地址；请勿在收到指引前寄出退货。

发货前取消订单

如果订单尚未交给货代，请尽快联系我们申请取消，我们会安排全额退款。如果订单已交给货代，请按下方退货流程办理。

非质量原因退货

请在收到订单后14天内提出退货申请，并在提交申请后14天内寄回商品。适用法律另有规定时，以法定权利为准。

你可以为检查商品功能而合理拆封。仅拆封本身不会自动导致退货权丧失。在法律允许的范围内，非质量原因退货的合理寄回运费由你承担。超出合理检查范围的安装、焊接或使用可能影响商品价值，并将按适用规则评估。

到货损坏、错发或初次使用故障

请在方便时尽早联系我们。建议在7天内联系，以便核对配送情况；这不是硬性截止期限，也不影响之后的保修或法定权利。提供订单号及照片或故障描述即可开始处理，无需开箱视频。

12个月商业保修

自收到商品起12个月内，对于正常使用中出现的制造缺陷，FlyingRC提供免费维修或更换。如无法通过维修或更换合理解决，我们将安排退款。本商业保修是额外保障，不替代或减少购买地适用的法定权利。

经确认的制造缺陷，其合理退回及补发运费由FlyingRC承担。对于价值较低且证据明确的商品，我们可逐案确认免寄回补发或退款。

  • 如损坏可归因于摔机、进水、反接、超规格供电、电气短路或焊接改装，则不作为制造缺陷保修。
  • 仅因使用该产品支持的固件，不会自动失去保修资格。我们会根据所报告损坏的原因进行判断。

处理流程

  • 我们会尽量在2个工作日内首次回复。
  • 我们可能先协助远程排查。如需退回商品，我们会提供退货编号、已确认的地址和寄送说明。
  • 退货编号用于协调物流，不是行使法定权利的前提。
  • 获批退款将退回原支付方式。质量问题不收取处理费。收到退货或有效寄回凭据后，我们会尽量在5个工作日内发起退款；支付服务商可能还需要额外时间入账。
  • 如适用法律要求退还标准初始配送费，该费用也会一并退还。